Privacy Policy (Australia)

Last updated: 1 September 2025
Who we are: ERIIS Pty Ltd (ABN: 51675546513) (“ERIIS”, “we”, “us”, “our”)
Contact: admin@eriis.com.au (Melbourne, VIC)

We respect your privacy. This policy explains how we handle your personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What this policy covers

This applies to our website, online store and related services (the “Services”), which are hosted on Shopify. By using the Services, you agree to this policy and our Terms.

2. The kinds of personal information we collect

  • Contact & account: name, email, phone, billing/shipping address, account details.

  • Order & payment: items purchased, order history, payment method details (processed by our payment gateway - we don’t store full card numbers).

  • Device & usage: IP address, browser/device info, pages viewed, interactions (including cookies and similar tech).

  • Support & communications: enquiries, messages, reviews or feedback.

You can choose not to provide some information, but it may limit what we can do (e.g., fulfil an order).

3. How we collect personal information

  • Directly from you (checkout, account, forms, emails, returns).

  • Automatically via cookies/analytics when you browse our site.

  • From service providers (e.g., Shopify, payment processors, couriers).

  • From marketing/ads partners where permitted by law and your preferences.

4. Why we collect and use it (APP 3 & 6)

We use your information to:

  • process orders, payments, shipping and returns;

  • provide customer support and operate your account;

  • personalise content and improve our Services;

  • send service and marketing communications (you can opt out of marketing at any time);

  • prevent fraud and ensure security;

  • comply with law and our record-keeping obligations.

5. Disclosure to third parties (APP 6 & 8)

We share personal information with trusted providers who help us run the business, including:

  • Shopify (store hosting, checkout, analytics),

  • payment gateways, fraud prevention and IT/cloud providers,

  • couriers/fulfilment partners, email and marketing tools,

  • professional advisers and regulators (where required by law).

We don’t sell personal information.

6. Overseas disclosure (APP 8)

Because we use Shopify and other cloud tools, your information may be stored or accessed in other countries (e.g., Canada, the United States, the EU/UK). Where practicable, we take steps to ensure overseas recipients protect your information in line with the APPs.

7. Cookies & analytics

We use cookies and similar technologies to keep your cart, remember preferences and measure site performance/ads. You can control cookies via your browser settings; some features may not work without them.

8. Direct marketing (APP 7)

We may send you marketing if you’ve consented or it is otherwise permitted by law. You can unsubscribe anytime via the link in our emails or by contacting us.

9. Access and correction (APP 12 & 13)

You can request access to the personal information we hold about you or ask us to correct it if it’s inaccurate, out-of-date or incomplete. Email admin@eriis.com.au and we’ll respond within a reasonable time.

10. Security (APP 11)

We use reasonable technical and organisational measures to protect personal information. No system is 100% secure. If a data breach is likely to cause serious harm, we will notify you and the OAIC as required by the Notifiable Data Breaches scheme.

11. Retention

We keep personal information only as long as needed for the purposes above or as required by law, after which we take reasonable steps to destroy or de-identify it.

12. Complaints (APP 1.2 & 11)

If you have a privacy concern, contact admin@eriis.com.au. We’ll investigate and respond. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

13. Children

Our Services aren’t intended for children. If you believe a child has provided personal information, please contact us to request deletion where appropriate.

14. Changes to this policy

We may update this policy to reflect changes to our practices or legal requirements. Updates will be posted here with a new “Last updated” date.