PRIVACY POLICY

Last Updated: June 2026

At ERIIS, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, purchase our products or interact with us.

By using our website or purchasing from ERIIS, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely by third-party payment providers — we do not store your full payment details)
  • Order history
  • IP address
  • Device and browser information
  • Website usage information through cookies and analytics
  • Any information you voluntarily provide when contacting us.

2. How We Collect Your Information

We collect information when you:

  • Place an order
  • Create an account
  • Subscribe to our newsletter
  • Contact customer support
  • Enter competitions or promotions
  • Browse our website
  • Interact with our social media pages
  • Leave reviews or feedback.

3. Why We Collect Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Communicate regarding your purchase
  • Prevent fraud
  • Improve our products and services
  • Improve website performance
  • Send marketing emails (only if you have opted in)
  • Comply with legal obligations.

4. Marketing Communications

If you subscribe to our mailing list, we may send you:

  • Product launches
  • Collection releases
  • Promotions
  • News
  • Exclusive offers

You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

5. Payment Security

Payments are processed securely through trusted third-party payment providers.

ERIIS does not store complete credit or debit card information on our servers.

6. Cookies

Our website uses cookies to:

  • Remember your preferences
  • Improve website functionality
  • Analyse website traffic
  • Personalise your shopping experience

You can disable cookies through your browser settings, although some features of our website may not function correctly.

7. Third-Party Services

We may share your information with trusted third parties including:

  • Payment processors
  • Shipping and logistics providers
  • Website hosting providers
  • Email marketing platforms
  • Analytics providers (such as Google Analytics)

These providers only receive the information necessary to perform their services.

8. International Transfers

Some of our service providers may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure your information receives an appropriate level of protection.

9. Data Security

We take reasonable precautions to protect your personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

10. Access and Correction

You may request access to the personal information we hold about you.

If any information is inaccurate, incomplete or outdated, you may request that we correct it.

To do so, contact us using the details below.

11. Retention of Information

We retain personal information only for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

12. Children's Privacy

Our products are not directed toward children under the age of 16.

We do not knowingly collect personal information from children.

13. Your Rights

Depending on applicable law, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information where permitted
  • Withdraw marketing consent
  • Make a privacy complaint

14. Changes to this Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

15. Contact Us

If you have any questions regarding this Privacy Policy, please contact us.

ERIIS

Email: admin@eriis.com.au

Website: www.eriis.com.au

Privacy Complaints

If you believe we have breached your privacy rights, please contact us first so we can attempt to resolve your concerns.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).